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Community Fibre partners with Lifemote to bolster its commitment to providing excellent customer service

Broadband issues will be solved before the customer notices

 Community Fibre, London’s fastest 100% full fibre broadband provider, announces today that it is partnering with Lifemote, a cloud-based AI-driven WiFi analytics company.

The partnership will see WiFi issues experienced by Community Fibre customers solved quicker. This is thanks to advanced intelligence from Lifemote which can detect and flag any problems experienced by customers before they even notice them.

Peter Rampling, Chief Commercial Officer at Community Fibre said: “We have always focused our business on customer experience, and by working with Lifemote we are able to take this to another level. By improving the WiFi experience for our customers with the insights and proactive fixes that the Lifemote solution provides enables us to bring the best broadband experience to everyone.”

Community Fibre, which is rated #1 internet provider on TrustPilot[1] based on reviews from its customers will become more proactive at solving customer issues thanks to the partnership. For example, Lifemote can identify interference and problem devices and help recommend additional mesh routers as required. Community Fibre will be using the problems identified to proactively ring customers to give them help for better WiFi connection and also respond reactively if customers ring in with technical issues.

Dr. Eren Soyak, co-founder and CEO of Lifemote says: “We have been deeply enthusiastic about our partnership with Community Fibre from day 1, as it was quite clear that our teams shared a fundamental belief in the evolving attitudes of the subscriber. We as users today need fast, reliable Internet connections on all our devices more than ever before. Community Fibre owns the user experience not only until the home, but all the way to their handheld devices. Team Lifemote is excited to be part of the Community Fibre journey to provide such unwavering service to an ever-growing number of homes.”

Community Fibre recently announced that it had passed 300,000 homes with its 100% end-to-end full fibre broadband in London, making substantial progress towards its goal of bringing connectivity to 1 million homes in the capital by 2023.

Lisa Baker is Group Editor for the Need to See IT Publishing Group. Lisa writes about HR, Technology, Health, the Environment and Business.
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