Enxoo, a Salesforce consulting boutique specialising in telecoms, and Upp, a dynamic entrant in the UK’s telecom landscape, joined forces in January 2021 to create an IT platform that elevates customer experience with a broadband provider to the next level. This collaboration seamlessly integrated Enxoo’s innovative telecom BSS solution with a number of Salesforce clouds, setting a new industry standard for efficiency, transparency, and customer-centricity. The solution helped Upp to rapidly establish itself as a competitive player on the market, and become a top alternative broadband provider in the East of England.

Seamless Transition to Communications Cloud

Fast forward to the present, in collaboration with Enxoo, Upp successfully upgraded its solution to Salesforce Communications Cloud, a flagship Salesforce industry product for telecommunications. This upgrade, which took 9 months to implement, introduced new capabilities, such as ordering add-on services through the Enterprise Product Catalogue, streamlining product management, and reducing time to market. The solution is setting the stage for scalability and continued future growth.

Alex Marshall, CTO of Upp commented that ‘Upp values the cooperation and commitment of the Enxoo team. The cut over to live together with all data migration and transformation have been planned and tested upfront and delivered accordingly during the weekend. Such a smooth transition positively surprised everybody, proving that the right partnership, suitable technology plus proper planning and preparation leads to the value that IT is supposed to deliver.’

Krzysztof Zych, CEO of Enxoo, concludes, ‘The collaboration with Upp is an excellent example of a partnership in which both parties value cooperation and do everything possible to move forward with trust and mutual understanding. Embarking on Communications Cloud allows UPP to use all the recent innovations, including generative AI features, elevating customers’ experience to the next level. It’s an important milestone for Enxoo as well, marking our inaugural Salesforce Communications Cloud project after last year’s decision to initiate closer cooperation with the Salesforce Industry team and become a full-fledged Salesforce Communications Cloud provider.’

Paving the Way for the Future

The solution spans the Salesforce Platform, encompassing various aspects such as the UPP website, Customer Self Service Portal, Field Service, Customer Care, Marketing, and more. Upp’s BSS is already seamlessly integrated with OSS and a provisioning platform, enabling zero-touch service activation and management.

Upp, headquartered in Peterborough, is a UK telecoms provider with a mission to deliver next-level broadband services to underserved areas in the East of England. With a commitment to innovation and a dedication to customer satisfaction, Upp.com continues to redefine excellence in the telecoms industry.

Enxoo provides telecommunications-specific digital transformation solutions based on Salesforce technology. As one of the fastest-growing independent Salesforce partners since 2012, Enxoo’s mission is to provide a combination of solutions and consulting services to optimize sales cycles, support growth & revenue, and improve operational processes. For more information, visit: https://www.enxoo.com