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IPI Pauseable now available on NICE CXone

IPI’s flagship automated pause and resume functionality available through NICE’s online marketplace to offer customers unique compliance protection

18 April 2024, London – IPI, the Contact Centre specialist and solutions provider, today announced that Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE. IPI is now a named partner on NICE’s DEVone Ecosystem programme and Pauseable is available within CX Exchange, an online global community of carefully selected third-party applications which complement NICE CXone’s inbuilt capabilities.

Pauseable is the latest addition to CX Exchange and offers customers, for the first time, the ability to automatically “pause” and “resume” recording during the payment process or when collecting sensitive data in business applications external to the NICE CXone environment.

The solution requires no manual intervention by the user and automatically stops recordings based on events or triggers within third party systems and applications. By removing sensitive card data from the call and screen recording estate, Pauseable helps customers to achieve compliance with PCI DSS.

“We are delighted to be a part of NICE’s partner ecosystem and offer access to Pauseable to a new breed of customers,” said Steve Murray, Director of CX Solutions at IPI. “Pauseable provides a unique capability on CX Exchange to help support customers in their secure payment journeys. We look forward to seeing how the partnership develops over time and the impact our solution has on NICE CXone’s customers.”

NICE CXone is a complete cloud-native CX platform from Gartner Magic Quadrant leader NICE that delivers seamless AI-infused experiences, ensuring that every customer journey is connected, intelligent, and complete. It is the latest CCaaS platform to offer Pauseable as an accredited third party application.


Lisa Baker is Group Editor for the Need to See IT Publishing Group. Lisa writes about HR, Technology, Health, the Environment and Business.
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