Telecoms News from NTSI

The Latest Telecoms & Infrastructure News

Lisa Baker, Editor, Telecoms News

Lisa Baker is Group Editor for the Need to See IT Publishing Group. Lisa writes about HR, Technology, Health, the Environment and Business.
Call Centre ManagementCall Centre TechNews

UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.

Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes in call volumes to retailers using its platform relating to customer service during Black Friday sales chaos. Infinity’s call data…

Telecoms News

Veego Helps Telcos Overcome Internet Subscriber Onboarding Issues Related to Contextual Quality of Experience

Veego Software, the world leader in connected-home dynamic contextual intelligence, today highlighted advanced capabilities in the company’s AI-powered platform to help CSPs provide a more frictionless onboarding process for new Internet subscribers. Leveraging Veego Engage, the ISP’s marketing, network, and…