Telecoms was the most complained about sector in 2021, according to a Freedom of Information Request released this week by customer communications expert Quadient. The Information Commissioner’s Office received 19,010 complaints about nuisance calls and texts from the telecoms industry in…

Ofcom’s Customer Satisfaction Tracker was released last week. While the findings provided interesting insight into factors like network speed and price, frustrations with customer service were arguably the most striking. The tracker revealed one in five customers cite ‘poor’ or…