Telecoms News from NTSI

The Latest Telecoms & Infrastructure News

Year: 2021

Telecoms News

Avaya Integrates with Google Cloud Dialogflow CX Creating More Powerful Virtual Agents & Improved Customer Experience

The Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and contact center efficiency. This expanded conversational AI capability leverages Google Cloud Dialogflow CX,…