Telecoms News from NTSI

The Latest Telecoms & Infrastructure News

Month: January 2021

Telecoms News

Avaya Integrates with Google Cloud Dialogflow CX Creating More Powerful Virtual Agents & Improved Customer Experience

The Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and contact center efficiency. This expanded conversational AI capability leverages Google Cloud Dialogflow CX,…

Mobile PhonesTelecoms News

Online mobile phone buying behaviour shifted significantly in 2020 – with big changes in online experience predicted for 2021

Online mobile phone buying behaviour shifted significantly in 2020 with consumers becoming less loyal and spending more time shopping around before purchase, according to analysis of 17M buying interactions across most major telco sites, by leading guided selling engine 15gifts….