Telecoms News from NTSI

The Latest Telecoms & Infrastructure News

Lisa Baker, Editor, Telecoms News

Lisa Baker is Group Editor for the Need to See IT Publishing Group. Lisa writes about HR, Technology, Health, the Environment and Business.
Telecoms News

Avaya Integrates with Google Cloud Dialogflow CX Creating More Powerful Virtual Agents & Improved Customer Experience

The Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and contact center efficiency. This expanded conversational AI capability leverages Google Cloud Dialogflow CX,…