Connecting agents and tenants with new video engagement tool Britannic Technologies, specialists in business communications and digital transformation services, yesterday announced that they have won a tender to supply Plus Dane Housing, a housing association, with the 8×8 cloud unified…

Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes in call volumes to retailers using its platform relating to customer service during Black Friday sales chaos. Infinity’s call data…

Mental health charity deploys AI and automation to support 26,000 users, and answers 52.5k Q&As, reducing queue times. The Campaign Against Living Miserably (CALM), the suicide prevention charity, has been able to radically increase the number of users it supports,…