A new survey by leading outsourced communications provider Moneypenny, shows the biggest bugbears in Wales when trying to contact a business are annoying hold music (37%) and calls not being answered (32%).   Company communication bugbears Annoying hold music:                                    …

Leading outsourced communications provider Moneypenny has launched a new bespoke service for businesses, which sees its award-winning employees working as a full outsourced customer service team operating within their clients’ systems, as if sitting within their office. With *research showing…